These Terms of Service ("Terms") govern your use of the AI receptionist service provided by Prism Apps LLC ("we", "us", "our"), which operates Offworkr. Offworkr is a product of Prism Apps LLC; Prism Apps LLC is the party to this agreement. By subscribing you agree to these Terms. If you don't agree, don't use the service.
Offworkr provides an AI-powered telephone receptionist for small businesses. When a caller dials your provisioned phone number, our AI answers calls, responds to questions, takes messages, and routes callers - using your business's configured hours, services, and preferences. Calls are processed through a third-party voice and telephony infrastructure provider; we orchestrate the AI logic on top.
We offer four plans, billed monthly in advance:
The plans differ by the size of their fair-use allowance (and, on 24/7 Pro and 24/7 Scale, emergency dispatch) - not by the hours during which we answer. Every plan answers every call you forward to it. All plans are flat-rate with no per-minute meter and no overage charges, subject to the Fair Use Policy below. Prices are exclusive of applicable sales tax.
Fair Use Policy. There is no per-minute meter and no overage charge. Each plan is sized for a monthly call allowance: the After-Hours Plan for up to roughly 100 answered calls per month; the 24/7 Plan for up to roughly 200 answered calls per month; the 24/7 Pro Plan for up to roughly 300 answered calls per month; the 24/7 Scale Plan for up to roughly 500 answered calls per month. Exceeding your allowance never triggers a per-call or per-minute overage charge, and we never stop answering your calls. However, if a line consistently runs beyond what your plan is sized for — whether in the number of calls or in total talk-time (minutes) — we may move it to the next plan tier so the plan fits your usage. Any such change takes effect at your next renewal, not mid-cycle, and we will notify you by email in advance. Before it takes effect you may switch sooner, choose a different plan, keep your current plan, or cancel. Volume beyond our largest plan is handled by custom pricing with at least 30 days' written notice; you may cancel instead. We reserve the right to limit, suspend, or adjust service in cases of genuine abuse or use inconsistent with normal business call activity. A "call" means any inbound call answered by the AI lasting at least 15 seconds; shorter calls (hang-ups, wrong numbers) never count toward your allowance or trial. Your allowance is monthly and does not roll over: it is not a balance you buy and spend, it is the size your plan is built for. Unused calls do not carry into the next month, and a quiet month never earns a credit or a refund.
Free Trial. Every subscription starts with a free trial. The trial ends after your receptionist has answered 10 counted calls or after 14 days from signup, whichever comes first - so if your line is busy, the trial can end in less than 14 days. A card is required to start the trial; it is not charged during the trial. When the trial ends, your selected plan's monthly price is charged automatically to the card on file, and monthly billing begins. You can cancel at any time before the trial ends and pay nothing. A "counted call" is defined in the Fair Use Policy above (an answered call of at least 15 seconds). We aim to email you as your trial nears its end, but the trial's end and first charge do not depend on that email being received.
You agree not to use the service to:
Calls answered by the AI are recorded and transcribed. Recordings are stored by our third-party voice infrastructure provider and are accessible to you via the dashboard. Transcripts and AI-generated summaries are stored in our database.
Built-in recording notice. By default, your receptionist announces at the start of every call that the call is recorded, before taking any information from the caller. This spoken notice is how all-party-consent states (e.g. California, Florida, Illinois) are typically satisfied - callers who stay on the line after the notice are consenting parties. You may disable the notice in your settings; if you disable it, you become solely responsible for obtaining any legally required consent from your callers. Recording laws vary by state; consult a local attorney for your specific situation.
Our Privacy Policy explains how we collect, use, and protect data. It is incorporated into these Terms by reference.
We aim for high availability but do not guarantee uninterrupted service. The AI depends on third-party voice, telephony, and language-model infrastructure providers and may be affected by their outages. We will not be liable for calls missed or unanswered during periods of unavailability.
To the maximum extent permitted by applicable law, Offworkr's total liability to you for any claim arising out of or relating to these Terms or the service is limited to the fees you paid us in the three months immediately preceding the claim. We are not liable for any indirect, incidental, consequential, or punitive damages, including lost revenue, missed calls, or lost business opportunities.
The service is provided "as is" without warranty of any kind, express or implied. We do not warrant that the AI will respond accurately to every caller query, interpret every request correctly, or be free from errors. You should review AI-generated transcripts and summaries before relying on them for business decisions.
We may update these Terms from time to time. We will give you at least 14 days' notice by email before material changes take effect. Continued use of the service after the effective date of any revision constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Delaware.