These Terms of Service ("Terms") govern your use of the AI receptionist service provided by Offworkr ("we", "us", "our"). By subscribing you agree to these Terms. If you don't agree, don't use the service.
Offworkr provides an AI-powered telephone receptionist for small businesses. When a caller dials your provisioned phone number, our AI answers calls, responds to questions, takes messages, and routes callers - using your business's configured hours, services, and preferences. Calls are processed through Vapi.ai, a third-party voice platform; we orchestrate the AI logic on top.
We offer three plans, billed monthly in advance:
All plans are flat-rate with no per-minute meter and no overage charges, subject to the Fair Use Policy below. Prices are exclusive of applicable sales tax.
Fair Use Policy. There is no per-minute meter and no overage charge. Each plan includes a monthly call allowance well above typical small-business volume: the After-Hours Plan is intended for up to roughly 250 answered calls per month, the 24/7 Plan for up to roughly 700, and the 24/7 Pro Plan for up to roughly 900 answered calls per month. Exceeding your allowance never triggers an automatic charge. Accounts that consistently exceed it over two or more consecutive billing periods may be asked to move to a plan or custom pricing better suited to their volume, with at least 30 days' written notice; you may cancel instead. We reserve the right to limit, suspend, or adjust service in cases of genuine abuse or use inconsistent with normal business call activity. A "call" means any inbound call answered by the AI lasting at least 15 seconds; shorter calls (hang-ups, wrong numbers) never count toward your allowance or trial.
You agree not to use the service to:
Calls answered by the AI are recorded and transcribed. Recordings are stored by Vapi.ai and are accessible to you via the dashboard. Transcripts and AI-generated summaries are stored in our database. You are solely responsible for obtaining any legally required consent from your callers before they are connected to the AI. Many US states require at least one-party consent; others (e.g. California, Florida, Illinois) require all-party consent. Consult a local attorney if you are unsure of your obligations.
Our Privacy Policy explains how we collect, use, and protect data. It is incorporated into these Terms by reference.
We aim for high availability but do not guarantee uninterrupted service. The AI depends on third-party providers (Vapi, OpenAI, Deepgram) and may be affected by their outages. We will not be liable for calls missed or unanswered during periods of unavailability.
To the maximum extent permitted by applicable law, Offworkr's total liability to you for any claim arising out of or relating to these Terms or the service is limited to the fees you paid us in the three months immediately preceding the claim. We are not liable for any indirect, incidental, consequential, or punitive damages, including lost revenue, missed calls, or lost business opportunities.
The service is provided "as is" without warranty of any kind, express or implied. We do not warrant that the AI will respond accurately to every caller query, interpret every request correctly, or be free from errors. You should review AI-generated transcripts and summaries before relying on them for business decisions.
We may update these Terms from time to time. We will give you at least 14 days' notice by email before material changes take effect. Continued use of the service after the effective date of any revision constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Delaware.